Known issues

In this documentation the known issues and possible workarounds for the issues are documented.

Motific.ai release note known issues

Issue 1

Pending status shown when a user is added

When a user is added via the Settings menu, after adding the user, the status of the user is shown as pending.

Work-around

Motific.ai takes approximately 5 to 10 minutes to sync the status when a new user is added. The user you added can immediately log in to the tenant they are invited to, even though the status shows as pending.

Issue 2

The schedule defined for how often the data source should be updated is always in UTC time zone.

When you add a data source and define a schedule to update that data source while creating a knowledge base the time is always defined in UTC.

This is essential information as it defines your data source update schedule, and defining the right time is very important.

Issue 3

The un-synced public websites added as data sources cannot be deleted

When you add a public website as a data source, depending on the number of files on the website, the KB sync time can vary. If you try to delete a data source that is still ingesting the files and the sync is in progress, then you cannot delete it.

Work-around

Ignore the KB that has been stuck in the syncing state and recreate the knowledge base with the same public website. Wait for the sync to complete before testing it with a Motif.

Issue 4

The ingestion of a large website with many files may take multiple hours.

You should check the sync status to view the ingestion progress and be aware of any failures during the website ingestion. This may happen because of the larger website sizes.

Work-around

If a KB with public website is not ingested or the status has not changed to Complete, then you may have to create a new KB with the same data source.

Issue 5

When querying a Motif with a Knowledge Base (KB) that is re-syncing, there may be a brief period of time in which the KB context cannot be found, and you may not receive a response if you send a prompt or query.

Work-around

Please wait until the KB sync process is completed before querying a Motif with a KB that is re-syncing. This will help avoid any delays in receiving a response when sending a prompt.